Refund Policy

Credits for failed videos

If a video fails to generate because of a service problem, a timeout, a safety check, or an error on our side, the credits for that video are returned to your balance automatically. You can see every deduction and return in your credit history. You do not need to contact us.

Credit packs

Credit packs are one-time purchases. Credits that you have already spent on a video that was generated successfully cannot be refunded, because the generation cost is paid to our video provider as soon as the video is made.

Monthly and yearly plans

You can cancel a plan at any time in Billing. It stays active until the end of the period you already paid for and does not renew. We do not refund a period that has already started, except for a charge you did not expect. Write to us within 7 days of the charge and we will look at it. Credits from a plan are valid until the end of the billing period they were granted for.

Refunds for unused credits

If you bought a credit pack by mistake and have not spent any of its credits, write to us within 7 days of the purchase and we will refund it to the original payment method. If part of a pack has been spent, we cannot refund the pack.

Duplicate or wrong charges

If you were charged twice, or charged an amount different from the price shown at checkout, write to us with the date and the email you used. We will correct it.

How to ask

Write to the address in the page footer from the email on your account. Refunds are returned to the original payment method and usually appear within 5 to 10 business days, depending on your bank.